RETURN AND EXCHANGE POLICY

we are committed to delivering products of exceptional quality and ensuring your utmost satisfaction with every purchase. While we undertake rigorous quality checks before dispatching our jewelry pieces, we understand that unforeseen circumstances may arise. Therefore, we have established a return and exchange policy to address such situations.

7 Days Easy Return Policy

  • We have 7 days Free return policy.
  • Please ensure that the products you return are unused, unworn and the original tags are intact.
  • Refunds are initiated in your bank account/UPI-ID within 7-8 Working hours of product receipt.

Exchange Policy


    Exchange Request Procedure:


    If you encounter a damaged product or receive an incorrect order, kindly follow these steps to initiate a return and exchange:

    • Timely Communication: Within 24 hours of receiving your package, please email us at  service7silverco@gmail.com

    • reach out to our after sales team on WhatsApp at 9512082201 with your order number and a detailed explanation of the issue.

    • Video Proof: Along with your email, please provide an unedited unboxing video that demonstrates the condition of the received package and clearly showcases the damage or incorrect product. This video will serve as proof for our Quality Control Team.

    Important Note: Failure to adhere to the video proof requirement may lead to the rejection of replacement requests. 

    Replacement Process:

    Once our Quality Control Team approves the return request, our courier partner shall pick up the package within 48-72 business hours. Please note that prepaid orders once placed cannot be cancelled. In certain exception scenarios we can process refund as voucher with lifetime validity. In case of voluntary replacement or return a Shipping fee of Rs 99 shall be borne by the customer.

    Items Not Qualifying for Exchange:

    The following scenarios do not qualify for an exchange:

    • Package lost in shipment sent by you.
    • Package refused by the recipient.
    • Products returned in damaged condition.
    • Products returned due to size issues (Please check the size guides carefully before making a purchase).
    • Incorrect delivery address and failed delivery attempt by our courier agent, resulting in the package being returned to us. In this case, you will be responsible for bearing the shipping charges again. NO CASH REFUND for such orders shall be done.
    • Items purchased on Sale / Offer 

    Warranty Policy:


    We are proud to offer a 1-Year Color Fade Replacement Warranty on all our products. If you experience any issues related to color fading within this period, please reach out to our after-sales team on WhatsApp at 9512082201 or assistance.

    Warranty Exclusion:

    The following scenarios are not covered under the warranty:

    1. Damage or Breakage: Jewelry that is damaged or broken due to usage.
    2. Missing Stones: Items with missing stones after usage.

    Please note that fashion jewelry is delicate and requires careful handling. To maintain its longevity, store it properly when not in use.

    At SLEEK Fashion Jewelry, we are committed to providing you with exceptional products and unparalleled service. Thank you for choosing us, and we look forward to assisting you with any concerns you may have.

      Note: Do Not Accept The Shipment If The Packaging Is Tempered